Customer Service Officer at Pajuno Development Company Limited

By Eshietino Group

 Pajuno Development Company Limited is an end-to-end information technology solution provider in the card issuance business. The Organization distributes and supports card issuance machines as well as provide software solutions for end-to-end EMV instant card issuance and software designed to add value to its hardware range and the banks’ card issuance processes.


We are recruiting to fill the position below:


Job Title: Customer Service Officer


Location: Lagos

Employment Type: Full-time


Job Description


Serve as the Front Desk Personnel of the organization (Assist visitors to sign in, maintain security by following procedures, collect and distribute parcels and other mail)

Promptly allocate calls as appropriate to personnel/department for rapid response and resolution.

Receives and handles requests for service, following agreed procedures.

Maintains records, informs users about the process and advises relevant persons of actions taken.

Thorough follow-up with the Technical team to ensure complaints and issues are resolved within the specified timeframe for clients as stated in individual SLA’s (15 minutes).

Follow-up with clients to ensure 100% customer satisfaction on issues raised/resolved.

Monitor the logbook.

Log incidents and service requests and maintains relevant records:

Record incidents and catalogue them

Escalates complex or unresolved incidents.

Records and tracks issues from outset to conclusion.

Qualification and Skills


B.Sc / HND / OND

1 - 2 years experience in Customer care and the IT field

IT Related skills/Knowledge

Customer focused

Time Management

Adaptability

Ability to Use Positive Language.

Persuasive Speaking Skills

Clear Communication Skills

Taking Responsibility

Attentiveness

 


 


How to Apply

Interested and qualified candidates should send their CV and Application Letters to: recruitment@pajuno.com using "Customer Service Officer" as the subject of the mail.

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