Customer Care Service Executive at BizMart Nigeria Limited

By Eshietino Group

 BizMart Nigeria Limited is one of Nigeria's leading I.T Solution providers and business process outsourcing, providing Intelligent Technology solutions that are helping companies implement and improve business performance. We offer products from top vendors like Cisco, Microsoft, Symantec, HP, Polycom, Avaya, Canon, Fujitsu, Dell, Epson, Lenovo, IBM, VMware etc.


We are recruiting to fill the position below:


 


 


Job Title: Customer Care Service Executive


Location: Lagos

Employment Type: Full-time

Industry: Information Technology & Services


Job Functions


Customer Service /Information Technology.

Job Responsibilities


First-line interaction with customers to Ensure customer queries / requests/ concerns are attended, documented and reported to management

Ensure Customer Service attitude is exemplified by actions and initiatives

Motivate contribution from colleagues to ensure Customer Delight

Adopt standards for business activities/processes and ensure adherence

Share improvisations with management which can be replicated at all locations/ processes

Follow-up with relevant department should in case there is any delay, escalate at deviations

Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised

Ensure Daily Operational Reports are prepared and submitted in time

Ensure efficient operations at the shop by coordinating remedies of issues affecting operations

Job Requirements


Minimum Qualification: BA / BSc / HND

Excellent knowledge of customer service

Proficiency in English

Good communication skills.

1 - 5 years Experience.

 


 


How to Apply

Interest and qualified candidates should send their CV to: vacancy.bizmart@gmail.com using the Job Title as the subject of the email


 


Application Deadline  28th February, 2021.

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