Customer Care Service Executive at BizMart Nigeria Limited
BizMart Nigeria Limited is one of Nigeria's leading I.T Solution providers and business process outsourcing, providing Intelligent Technology solutions that are helping companies implement and improve business performance. We offer products from top vendors like Cisco, Microsoft, Symantec, HP, Polycom, Avaya, Canon, Fujitsu, Dell, Epson, Lenovo, IBM, VMware etc.
We are recruiting to fill the position below:
Job Title: Customer Care Service Executive
Location: Lagos
Employment Type: Full-time
Industry: Information Technology & Services
Job Functions
Customer Service /Information Technology.
Job Responsibilities
First-line interaction with customers to Ensure customer queries / requests/ concerns are attended, documented and reported to management
Ensure Customer Service attitude is exemplified by actions and initiatives
Motivate contribution from colleagues to ensure Customer Delight
Adopt standards for business activities/processes and ensure adherence
Share improvisations with management which can be replicated at all locations/ processes
Follow-up with relevant department should in case there is any delay, escalate at deviations
Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
Ensure Daily Operational Reports are prepared and submitted in time
Ensure efficient operations at the shop by coordinating remedies of issues affecting operations
Job Requirements
Minimum Qualification: BA / BSc / HND
Excellent knowledge of customer service
Proficiency in English
Good communication skills.
1 - 5 years Experience.
How to Apply
Interest and qualified candidates should send their CV to: vacancy.bizmart@gmail.com using the Job Title as the subject of the email
Application Deadline 28th February, 2021.
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