Customer Experience Officer at God is Good Motors (GIGM)

By Eshietino Group

 God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.


We are recruiting to fill the position of:


 


 


Job Title: Customer Experience Officer


Location: Festac, Lagos


 Job Description


Sell bus tickets at GIGM terminals to walk in guests.

Make and/or change travel reservation(s) for walk in guest using the online booking system.

Create and maintain Guests/ reservation records.

Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).

Adhere to all company policies and promote brand Goodwill.

Promote/ Cross sell the GIGM online booking app and other Company products & services.

Assist Guests that require special assistance to board or depart conveyance.

Resolve service matters in-person or virtually.

Forward booking/traveling reschedule requests to the concerned unit.

Announce arrival and departure information using the public address system.

Assist with Guests’ luggage check in.

Requirements


BSc / HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.

 


 


How to Apply

Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com with the job role and location as the email subject. Eg: Customer Experience Officer - Festac


 


Application Deadline  30th March, 2021


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