Vacancy for Customer Service Representative at PTK Consulting Limited

By Eshietino Group

 PTK Consulting Limited – Our client who are FMCG group of companies is recruiting to fill the position below:


Job Title: Customer Service Representative


Location: Ipaja, Lagos Mainland – Lagos

Employment Type: Full-time


Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service teamsales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

OND, SSCE / GCE / NECO

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

2-3 years experience

Candidate must be a Female and should be living around Ipaja Axis or its environ.

Application Closing Date

31st December, 2020.

Interview Date

6th January, 2021.


Method of Application

Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using “Customer Service Officer- Ipaja” as the subject of email.


Note


Please note that interview would be on the 6th of January 2021.

Only qualified candidates should apply.

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